Refund policy

Before you buy

Plus is a one-time purchase for long-term access within the current major version, with no automatic renewal. Before payment, check your membership email, plan, and amount. Membership status updates automatically after payment. If the update takes longer, refresh your membership status. Do not buy again.

Android purchases

Contact support@sayall.app to request a refund. Provide your membership email, payment time, and amount. Include the merchant order number or WeChat transaction number if available. We check the order before processing the refund. Do not provide verification codes or bank card information. The refund result depends on confirmation from the payment platform and the applicable rules.

iPhone purchases

Visit https://reportaproblem.apple.com/ . Sign in with the Apple Account used for payment. Select "Request a refund". Enter the reason, select the item you bought, and submit the request. Apple reviews the request and decides whether to approve it. We cannot submit this type of refund request for you.

Membership status after a refund

Submitting a request does not mean the refund succeeded. After the payment platform confirms the refund, we revoke the membership features activated by that order. The Mac and mini program show the latest status after a refresh. The payment platform's notice determines when the refund reaches you.